Interactive Help
As well as hardcopy manuals, there will be a fully interactive assistance package provided offering large detail photos and streaming video & audio that will take you through the step by step process of setting up handhelds, taking orders and dealing with problems. The Interactive help can run on any PC computer.
Phone Support
Naxtor Technologies is always only a phone call away. Why spend hours trying to fix a minor problem when you can get on the phone and contact an experienced professional? Naxtor Technologies is intent on ensuring that the operation of the system is as smooth as possible and we will be happy to assist any member of your staff over the phone that has experienced a problem.
On-site Support
On-site support is also available after the system has been set-up. There may be a problem that can’t be fixed over the phone, or there may be new staff employed that need to learn the system. Therefore the most efficient solution may be for a member of the Naxtor Technologies team to visit your business.
Fair/ Expo Support
This is a situation where there will most likely be small problems such as training temporary staff or ‘helpers’ on how to use the system. Fairs are often an extremely hectic environment so even the smallest issues can be magnified into major problems. That’s why a member of the Naxtor Technologies team will always be on-site at Trade Fair’s that our customers are participating in. We will always be on-call during that time so that if you require assistance, we will be at your stand within 5 minutes to address the problem. |
